Please don't hesitate to contact us if you have any questions.
TAU SHIPPING: firstname.lastname@example.org
SPECIAL PROTECTION SERVICE
|TOTAL LOSS||SCRATCHES, CHIPPING, CHIPPING|
|PARTIAL LOSS||DELIBERATE DAMAGE|
|BREAKAGE BENDING DENT||SHIPPING DELAY, EARTHQUAKE, VOLCANIC ERUPTION|
|THEFT/ NON-DELIVERY OF VEHICLE||LOSS OF SD CARD|
|ENGINE/ TRANSMISSION MECHANICAL ISSUES||THEFT / NON-DELIVERY OF AUTO PARTS
BOUGHT SEPARATELY FROM VEHICLE
|ELECTRICAL ISSUES||NATURAL DETERIORATION
(RUST, OXIDATION, DISCOLORATION)
|THEFT/ NON-DELIVERY OF VEHICLE PARTS
WHICH ORIGINALLY BELONG TO THE VEHICLE
|PARTS WITH REMARK "NG" ON TAU WEBSITE|
|LOSS OF KEY||AFTER 30 DAYS PASS FROM
THE CAR ARRIVAL DATE
|CRASH, COLLISION, SINKING, DERAILMENT||WHEN WE JUDGE THAT THE AMOUNT
ON REPAIR STATEMENT IS NOT ADEQUATE
HOW TO REPORT AN ISSUE TO US
F A Q
Q. Is SPS applicable to "loss of spare parts bought separately from the vehicle"?
A. No, it isn't. It covers only "loss of such parts which originally belong to the car,
as car-navigation and wheels.
Q. Can a motorcycle be covered by SPS?
A. Every kind of vehicles is covered by SPS, including motorcycles, farm machinery
and construction machinery.
Q. How much is the maximum coverage amount?
A. 110% of invoice amount
Q. How much does it cost?
A. 4,500yen per vehicle
Q. How can I receive the compensation?
A. We can transfer the amount to your bank account or to TAU credit.
Q. How long is the coverage period?
A. SPS begins when your vehicle leaves TAU service center for the loading port.
And it finishes after 30 days pass from the arrival date of the shipping.
Prepare the following items & send them to your manager!
1. Photos of the vehicle(s), showing damages or missing parts.
2. Repair statement
TAU will contact you, after compensation amount is decided.
You can receive the compensation in your credit.
* THE FINAL JUDGEMENT ON DAMAGES AND LOSS SHALL BE MADE BY TAU.