Q. What is Premium Membership? 
  A. Premium members can recieve various benefits such as TAU points granting service. Anyone with a regular member ID that has the authority to participate in TAU auction can join the Premium Membership.
Notice: When you join premium membership, it will be automatically renewed unless you unsubscribe yourself.

FAQ

About Premium membership

About Granting of TAU points

About the membership fee and payment methods

About the withdrawal from Premium Membership

* 1 Since the proforma invoice was issued before the enrollment date, points are not granted.

* 2 If the membership fee is not settled on the 25th of the month before the point granting date, or if the withdrawal procedure has been completed and the payment is not made, points will not be granted on the 1st of the following month.

* 3 Since the proforma invoice is issued on the enrollment date, points are granted.

* 4 Since the full amount is applied between the date of enrollment (on March 21st or later) and April 20th, TAU points are granted on May1st.

* 5 Since the full amount has been applied between April 21st and May 20th, TAU points are granted on June 1st.


 
TAU Corporation    
LA Tower 10F, 11-2 Shintoshin Chuo-ku, Saitama, 330-6010, Japan

email address for inquiries regarding premium membership
TEL:+81-48-601-0813

MAIL:salescom@tau.co.jp
Q. What are TAU points?
 A.1TAU point = 1 yen, which can be used when shopping on our website.
Q.How can I get TAU points?
 A. The number of vehicles (cars, trucks, buses) purchased (Issuance of the proforma invoice to the full payment) from the 21st of the month before the previous month to the 20th of the previous month during the period of being a Premium Member x 15,000 TAU points will be granted on the 1st of every month.
Q. Is there any expiration date for Tau Points?
  A. TAU points granted by the Premium Membership service are valid for 3 months after granted.
Q. How much is the monthly fee?
   A. The monthly fee is 15,000 yen (excluding tax).
Q. What are the available payment methods?
 A. The only payment method available is credit card payment. Only 5 Brands are available: Visa, Mastercard, JCB, American Express and Diners.
Q.When is the withdrawal date of the membership fee?
  A. The membership fee for the first month will be deducted at the time of enrollment. Membership fees for the following months will be automatically deducted on the 25th of every month in advance from the credit card registered at the time of enrollment. Please note that the membership fee will not be prorated even if you enroll in the middle of the month.
Q. Will invoices for Premium Membership fees be issued?
 
A. No invoices will be issued.
Instead of issuing a membership fee invoice, a payment completion email will be sent to the registered email address.
Q. Please tell me how to unsubscribe.
  A. You can easily unsubscribe from REVIEW/Change My Data at the top of My Page. However, please note that even if you cancel your membership in the middle of the month, we will not be able to refund you on a pro-rated basis. 
Q. Can I still use TAU Points after withdrawing from the membership?
  A. Yes, you can. Please use within the expiration date.

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Q. I am an overseas resident, is the membership fee tax-free?
 Yes. The premium membership fee for those who are living overseas is exempt from tax. The consumption tax paid at the time of enrollment will be refunded to the "credits owned". The credits you have are displayed in the purchased history on your My Page and are kept as credit. You can pay from your credit when you purchase our product, or you can transfer money at any time. From the next time onwards, premium membership fees will be billed at the tax exemption amount.
 
Q. Is it possible to sell vehicles outside Japan at TAU Auction?
A. We apologize for the inconvenience, but currently it is not possible to sell vehicles outside Japan.
Click here for more information about selling service →